HELP+DESK+INFORMATION

Colleagues, The Help Desk is the place to call when we have technical issues. Please contact me first and together we will decide if the help desk is needed. Thanking you in Advance, Freeman

__Help Desk (You can click on the links below)__

 * === [|DPS Help Desk Self Service Portal] ===
 * === Email: help@detroitk12.org ===
 * === Phone: (313) 873-0123 ===

**__Contacting the help desk via email gets the fastest response time for your issue. Some issues can be solved remotely.__**
**__You will need to record the following information BEFORE calling the Help Desk.__** //(CPU, phone, printer-local/network) //
 * Date: **
 * Contact Name: **
 * Ticket Number: **
 * Equipment Location: **
 * //( //**//Room Number, Closet Number) //
 * Equipment Type: **
 * Operating System: **
 * IP Address: **
 * Problem description: **
 * Date Onsite: **
 * Service Tech: **